Loading... Please wait...

Company Policies

 

General Policy

We at 1st Choice Virgin Hair are committed to customer satisfaction.  Therefore we ask our customers to place orders with care by double checking orders before submitting.  We are confident that our customers will be satisfied with our top quality Virgin hair, and products.  In our efforts to bring the lowest prices possible; we don't offer any warranty.  Hair cannot be returned once used for any reasons.

Picture and Texture Disclaimer

Virgin hair is distinct and no two heads is exactly alike.  Our Pictures are meant to give you a good idea of the texture, color, and longevity.  When you place an order with us there may be a slight variation between the bundles.  However, all wavy and curly products are steamed for texture. This means that we cannot guarantee that all bundles texture and color will look the same, but we can guarantee that you are receiving virgin hair.

Hair Disclaimer

Please treat 1st Choice hair with care for longevity, read our Hair Care Tips prior to purchasing. If you bleach, dye, tint, perm, or use extreme heat on hair you risk drying out your hair extensions. This might cause your hair to shed and tangle. We cannot guarantee the longevity of any hair that has been processed or chemically treated. Please consult a PROFESSIONAL before applying any chemical to hair.

Payments

1st Choice accepts major credit card and PayPal only. Please allow 1-2 business days for payment processing. Your billing address must match your shipping address in order for us to ship your products. Orders with different billing and shipping addresses will be canceled and refunded. WE DO NOT ACCEPT ORDERS OVER THE PHONE.

Cancellation Policy

All customers have 2 hours to cancel their order once it has been made. Cancellations after 2 hours are considered exchanges and 1st Choice will not honor any cancellations after 2 hours.

Shipping Policy

At this time, 1st Choice Virgin Hair, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, 1st Choice Virgin Hair, LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Orders take between 6-8 business days to arrive after payment is processed and received. International shipping (orders outside of USA) will take 10-12 business days after payment is processed and received. Please add 1-2 business days for payment processing. Your billing address must match your shipping address in order for us to ship your order. Orders with different billing and shipping addresses will be cancelled and refunded.

Wig Delivery: Shipping is 10 business days after your payment has been processed for all wig units.

1st Choice ONLY use USPS Priority Mail® with required signature confirmation to ship all orders. You will receive a USPS tracking number once your order has been SHIPPED. We are not responsible for lost/stolen/undeliverable orders. Please double check your shipping address. If you do not receive your order once shipped, we will help you contact USPS to try and resolve the issue but we are not liable for lost/stolen/undeliverable packages.

International Shipping

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. 1st Choice Virgin Hair, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Return Policy

ALL SALES FINAL, NO EXCEPTIONS. We will EXCHANGE ONLY if 1st Choice made a mistake with your order (i.e. received wrong length,pattern, or texture). But nevertheless, do not hesitate to contact us if you are not satisfied with your purchase. 

Due to health regulations and hygiene concerns, the Federal Law prohibits us from accepting used human hair products. If the item is removed from its bundle and used in any visible way, all exchanges are null and voided. 

For all exchanges, you must contact us within 24 hours of receiving product by e-mail at info@1stChoiceVirginHair.com to authorize exchanges.  Once you receive your order, thoroughly check your delivered items immediately. Please do not send exchanged items that have not been authorized.

Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.

Important! Our exchange policy must meet the following criteria to receive an exchange:

  • All items must be in its original packaging with tags still attached. Hair must be still in its original bundle and not untied at the top.
  • Items cannot be worn, washed, colored, unraveled, processed, cut, styled, or altered in any way.
  • Take a photograph of the product(s) and its packaging that backup the reason for exchange and send it to us.
  • Returned item must be accompanied with an invoice.
  • We must physically receive the merchandise before an exchange can be allowed. Please allow 72 business hours upon receipt.

Privacy Policy

What information do we collect? 

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.1stchoicevirginhair.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.
 

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. 1st Choice Virgin Hair, LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. 1st Choice Virgin Hair, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL 1st Choice Virgin Hair, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by 1st Choice Virgin Hair, LLC.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. 1st Choice Virgin Hair, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not 1st Choice Virgin Hair, LLC.
The inclusion of material on this server does not imply any endorsement by 1st Choice Virgin Hair, LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although 1st Choice Virgin Hair, LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. 1st Choice Virgin Hair, LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of 1st Choice Virgin Hair, LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and 1st Choice Virgin Hair, LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and 1st Choice Virgin Hair, LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by 1st Choice Virgin Hair, LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Copyright Notice

All content appearing on this Web site is the property of:1st Choice Virgin Hair, LLC Copyright © 2015 . All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 1st Choice Virgin Hair, LLC All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by 1st Choice Virgin Hair, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of 1st Choice Virgin Hair, LLC or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. 1st Choice Virgin Hair, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if 1st Choice Virgin Hair, LLC believes that customer conduct violates applicable law or is harmful to the interests of 1st Choice Virgin Hair, LLC and its subsidiaries.

Your Consent

By using our site, you consent to our privacy policy.

 

 

Sign up to our newsletter