Cancellation Policy

All customers have 2 hours to cancel their order once it has been made. Cancellations after 2 hours are considered exchanges and 1st Choice will not honor any cancellations after 2 hours.

Return Policy

ALL SALES FINAL, NO EXCEPTIONS. We will EXCHANGE ONLY if 1st Choice made a mistake with your order (i.e. received wrong length,pattern, or texture). But nevertheless, do not hesitate to contact us if you are not satisfied with your purchase.

Due to health regulations and hygiene concerns, the Federal Law prohibits us from accepting used human hair products. If the item is removed from its bundle and used in any visible way, all exchanges are null and voided.

For all exchanges, you must contact us within 24 hours of receiving product by e-mail at info@1stChoiceVirginHair.com to authorize exchanges.  Once you receive your order, thoroughly check your delivered items immediately. Please do not send exchanged items that have not been authorized.

Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.

Important! Our exchange policy must meet the following criteria to receive an exchange:

All items must be in its original packaging with tags still attached. Hair must be still in its original bundle and not untied at the top.
Items cannot be worn, washed, colored, unraveled, processed, cut, styled, or altered in any way.
Take a photograph of the product(s) and its packaging that backup the reason for exchange and send it to us.
Returned item must be accompanied with an invoice.
We must physically receive the merchandise before an exchange can be allowed. Please allow 72 business hours upon receipt.